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Milestone Veterinary Centre Limited Privacy Notice


At Milestone Veterinary Centre Limited we understand the importance of looking after the Personal Information that you provide and this Privacy Notice sets out what Information we collect, why we need to collect it, how we will use it and how long we will store it for.
Please read the following carefully so that you fully understand how we process your data. For the purposes of the Data Protection Act 1998 and to comply with the General Data Protection Regulation May 2018 (GDPR) , the data controller is Milestone Veterinary Centre Limited, Unit 12, Swift Industrial Estate, Kingsteignton, TQ12 3SH.
We may update this policy from time to time so we recommend you check periodically to ensure you are happy with the changes. 


What information do we collect and why?
To become a client of ours we require basic contact details (name, address, mobile/landline telephone numbers and email address) and if applicable payment information. We also hold details on your pets and their clinical history. These details are collected either in person when visiting the practice, by telephone or online. 
This data will be used for legitimate purposes to send you invoices, statements, vaccination and appointment reminders, preventative treatments e.g. flea and wormer reminders etc. These are communicated to you by SMS, email or by post. Bank account details will be required when joining your pet on our Loyalty scheme or when arranging to pay off any outstanding debt.
At times your details will be shared securely with your insurance company when submitting claims on your behalf and also when sending blood and tissue samples to external laboratories. Upon your request we will share your information with other 1st opinion veterinary practices or referral centres. Where necessary personal details will be shared with our debt collection company if your account has been outstanding over a prolonged period of time.
When microchipping your pet we are required to register your contact details with the third party pet database company ‘PETtrac’ for reuniting lost and found animals. 
Client data held by Milestone Veterinary centre Limited will not be sold to any third party companies.
All of the above personal data is stored securely either within our practice management system ‘Robovet’ or in a secure place and used in the legitimate interests of your animals’ health and wellbeing at all times. 


How long do we hold your data?
All paper documentation relating to animal care e.g. test results, referral letters and consent forms will be retained for a period of 20 years.
All electronic clinical history will be anonymised twenty years after the client's last visit to Milestone Veterinary Centre.


Cookies: When using our wesite we use cookies to distinguish you from other users of our site. This helps us to monitor and improve our website, we may gather certain information about you when you use it including details of your domain name an IP (Internet Provider) address, operating system and browser. It is possible to switch off cookies by setting your browser preferences. 


What are your rights?
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. 
If you wish to obtain a copy of the personal information we hold on you or raise a complaint on how we have handled your personal data, you can contact us at Milestone Veterinary Centre, Unit 12, Swift Industrial Centre, Kingsteignton, TQ12 3SH or email info@milestonevets.com.
Specific rights include :-
You have the right to access the personal data we hold.
You have the right to rectification - the right to have personal data rectified if it is inaccurate or incomplete.
You have the right to erase - the right to request the deletion or removal of personal data when there is no compelling reason for its continued processing.


If you are not satisfied with our response or believe we are processing your personal data in a way not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk